Terms and Conditions – Maru’s Bhajia House

Welcome to Maru’s Bhajia House! These Terms and Conditions govern your use of our services, including dining, takeaway orders, online orders, reservations, and interactions with our staff and facilities. By visiting our premises or using our services, you agree to follow the terms outlined below.

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1. General Use

1.1 These Terms and Conditions apply to all customers who visit or interact with Maru’s Bhajia House.
1.2 By ordering food, visiting our premises, or using our services, you agree to comply with these terms.
1.3 Management reserves the right to refuse service to any individual who violates these terms or engages in inappropriate or disruptive behaviour.

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2. Orders and Reservations

2.1 Orders may be placed in person, by phone, or online (if available).
2.2 Customers must provide accurate contact details when placing orders or making reservations.
2.3 For dine-in reservations, late arrivals of more than 15 minutes may result in cancellation or reallocation of your table.
2.4 Maru’s Bhajia House reserves the right to modify or cancel reservations due to unforeseen circumstances. When possible, advance notice will be provided.

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3. Payments and Pricing

3.1 All prices listed on menus, online platforms, or in-store displays include applicable taxes unless otherwise stated.
3.2 Payments can be made using cash, card, or any accepted digital payment method.
3.3 For large group bookings, catering orders, or special events, a deposit may be required.
3.4 Tips and service charges are not included unless clearly stated on the bill.

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4. Cancellation Policy

4.1 Reservation cancellations should be made at least 24 hours in advance whenever possible.
4.2 Large orders or event bookings may incur cancellation charges if not cancelled within the specified notice period.

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5. Conduct and Use of Facilities

5.1 Guests must behave respectfully toward staff, other customers, and the premises.
5.2 Harassment, abuse, or disruptive behaviour will not be tolerated.
5.3 Customers are responsible for their personal belongings. Maru’s Bhajia House is not liable for lost or stolen items.
5.4 Any damage to property caused by a customer may result in charges for repair or replacement.

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6. Special Events and Catering

6.1 Maru’s Bhajia House may offer catering services or special event packages. Terms for such services will be provided separately.
6.2 Special requests or custom menu items must be communicated in advance and may incur extra charges.

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7. Allergies and Dietary Requirements

7.1 Customers must inform staff of any allergies or dietary restrictions before placing an order.
7.2 Although we take care to accommodate dietary needs, we cannot guarantee that any dish is completely free from allergens due to shared kitchen equipment.

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8. Gift Vouchers (If Applicable)

8.1 Gift vouchers issued by Maru’s Bhajia House are valid for the period stated at purchase.
8.2 Vouchers are non-refundable and cannot be exchanged for cash.
8.3 Lost or stolen vouchers cannot be replaced.

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9. Liability

9.1 Maru’s Bhajia House is not responsible for injuries, losses, or damages unless they result from our negligence.
9.2 Guests use the premises, services, and facilities at their own risk.

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10. Changes to Terms and Conditions

10.1 Maru’s Bhajia House reserves the right to update or amend these Terms and Conditions when necessary.
10.2 Any major changes will be communicated through our website or on-premise notices.

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11. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes shall fall under the exclusive jurisdiction of UK courts.

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12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Maru’s Bhajia House
📞 0208 903 6771
📧 hellomarus@outlook.com
📍 HA0 4QL, Wembley, Greater London, England, United Kingdom